Still haven’t answered your questions?
We’ve put together some commonly asked questions and comments that our customers might have before they purchase our products online.
If you can’t find the answer you’re looking for please don’t hesitate to give our service team a call on 012 252 6056 or e-mail firstname.lastname@example.org
We’re available Monday – Friday from 7:30am to 18:00pm and Saturdays & Public Holidays from 7:30am to 2pm to answer any queries you may have.
Currently we deliver premium products to the following areas:
Don’t see your area? Enquire per Email/Whatsapp and we might be able to open a route.
We deliver Monday – Friday excluding public holidays. We typically deliver within 24 – 72 hours (depending on how full our order book is)
If you place an order online, we will contact you to confirm your order and we will contact you again to arrange delivery or when you can expect to receive your delivery.
During checkout you will be able to create a new account. The advantages of setting up an account, means it will be quicker next time you shop with us.
In your account section you can:
To create an account, click on ‘Your Account’ button on the top right of every page on the website. You can then either log in or register. Whenever you come back to our site, login as a Returning Customer. You can change account information at any time by logging into your account.
We have a few payment options available when you check out.
We offer a variety of payment methods through the trusted Paygate interface.
Mastercard (debit / credit card)
Visa (debit / credit card)
SID (Instant EFT)
Transactions are verified instantly. Select the option to pay via PayGate option. You will then have the option to pay via Card. Follow the on-screen instructions.
After you place an order we’ll send you a confirmation email. We’ll keep you informed at every stage and if there is any problem with the items you’ve ordered (such as being unavailable) we will contact you to offer an alternative substitute. Please check under account for order updates
Please contact us per Phone/Email/Whatsapp if you would like any information on your order.
“Add to Shopping List” means that you like that particular product and you may want to buy it sometime in the near future. while “Add to Cart” means that you are ready to make a purchase.
On the shop page, scroll to the item that you would like to add to your shopping list. Then click the shopping list icon in the top right corner.
You can also add products to the shopping list on the individual product page. Click on the “Add to Shopping List” button.
When you are ready to view your shopping list, go to the Account page and click on the shopping list tab.
In the shopping list you will be able to delete items or add items to the shopping cart.